REFUNDS AND RETURNS

If you are not satisfied with your purchase, please give me a chance to work with you! Because I run a small handmade business I cannot guarantee all my items will be perfect, please allow for small defects and differences between items. If there is a problem and it is my fault, I want you to be happy and I will do my best to make it right. Please use the contact page to let me know there’s an issue.

My refund and returns policy lasts 30 days. If 30 days have passed since you received your product, I can’t offer you a full refund or exchange.

If the item is damaged, please provide a photo of the item and the package it came in to be eligible for a refund or exchange.

Due to the nature of handmade products, I cannot accept returns or exchanges on any items that were custom made specifically for you. Nor can I accept a return if you simply did not like the item. However, If the item was damaged during shipping or defective in some way that is my fault, please contact me about getting a replacement or a refund.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Custom or commissioned items

I only replace items if they are defective or damaged. If you need to exchange it for the same item, send me an message on my contact page with a photo of the product and if required you can send your item to: 

Kristi Anderson

P.O. Box 20313 

Sun Valley, NV 89433

To complete your return, I require a receipt or proof of purchase.

There are certain situations where only I cannot exchange or refund you:

• Items with obvious signs of use
• Any item not in its original condition, is damaged or missing parts not due to shipping or our error.
• Any item that is returned more than 30 days after delivery

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. I will not charge you for shipping on an exchanged item that I send to you, as long as it has been approved for an exchange.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. I don’t guarantee that I will receive your returned item.

Once your return is received and inspected or a photo of the damage is reviewed, I will send you an email to notify you that I have received your returned item or request. I will also notify you of the approval or rejection of your refund or exchange.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment or your exchange will be shipped.

Late or Missing Refund

If you haven’t received a refund yet, please double check your account, sometimes it takes some time for the payment to process. If you’ve done this and you still have not received your refund yet, please contact me on my contact page.

Misfits or Clearance

Clearance and misfit items are sold as-is, they cannot be returned for a refund or exchange. All such items will be clearly marked on the sales page.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Contact me on my contact page for any further questions related to refunds and returns.